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Chapter 7 :- Use of Computers in Housekeeping

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Computers are now being used in housekeeping department for room management, inventory control, linen management and so on. Many software packages are available in India that provide specific applications for housekeeping operations. Computers can now being linked to the telephone system in each guestroom. This technology greatly reduces the cost of individual wiring in each guestroom. Computers are now being used in housekeeping for:- 1 .Room management :- ·         Arrival and departure as well as occupancy figures ·         Occupancy forecast ·         VIP and other special arrivals ·         Guest history and other special requests. ·         Out of order record giving reasons. ·         Room change ·         Complimentary room ·         Inter connecting rooms sold ·         Sleep out guests ·         Walk out guests ·         Overstay guests ·         Occupancy status of rooms ·         Number of persons in a room ·         VIP in house ·       
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Chapter-6 :-Inter Departmental Relationship

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 No individual department in any hotel can work in isolation .Within the room division ,housekeeping coordinates with the front office and maintenance . ( A.) COORDINATION WITH FRONT OFFICE :- Rooms are of chief concern to the front office and housekeeping departments .It is important for departments to exchange information on room status .The front office is not allowed to assign guestrooms until the rooms have been cleaned ,inspected and released by the housekeeping department .Each night , a front office assistant produces an occupancy report also called the night report. This report lists rooms occupied that night and indicates guests who are expected to check out the following day .As guests check out ,the front office notifies housekeeping .A flow of information in the reverse direction is also necessary by way of room status report .The front office must be informed about rooms that are ready for occupation and those which are out of service . The room status report is
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Chapter-5 :-Composition, Care and Cleaning of Different Surfaces

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(A)  METALS :-   Metals form a whole or a part of many fixtures , fittings and furniture. The most commonly used metals are silver, steel, copper, brass, bronze, aluminium and iron. (a)   Silver :-   This metal has a brilliant shine when polished. Silver is unaffected by pure water, pure air and majority of food stuffs. Composition :-   The two forms in which silver is most commonly used are sterling silver and silver plating. Sterling is an alloy containing about 92% silver and rest is mainly copper. Table silver is made of silver plated alloy. Care : - To prevent pitting , silver cruets should be fitted with glass liners and spoons not be kept in salt for long time. Cleaning : -   silver need to be cleaned and polished on a regular basis. (i)   Regular cleaning : - wash the silver in a hot water of detergent scrubbing with a piece of cotton cloth. Rinse in clean boiling water. Wipe the silver. Store silver that is not in use wrapped in tissue paper and place in air tigh
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Chapter-4 :-Cleaning Agents

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(A)   GENERAL CRITERIA FOR SELECTION :- The use of cleaning agents is meant to save time, efforts and money. If selected well ,all the three objectives may be fulfilled. The following points need to be considered when selecting cleaning agents. (i) The type of soilage . (ii) The type of surface (iii) Composition of the cleaning  agents (iv) Easy to use , saving of efforts and time (v) Toxicity or side effects (vi) Odour (vii) Range of action or versatility (viii) Shelf life (ix) Packaging volumes and quantities (x) Cost effectiveness (B) CLASSIFICATION :- Cleaning agents can be defined as natural or synthetic substances that are use to assist cleaning process . various kind of cleaning agents are discussed below : (a)    Water :-   it is the prime agent in cleaning process .it is not a sufficiently effective cleanser to meet standards  most hotel required. For water to be effective in cleaning . it must be used with other cleaning agents. (b)     Deterg
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Chapter-3 :-Cleaning Organization

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A.)PRINCIPLES OF CLEANING, HYGIENE AND SAFETY FACTORS IN CLEANING:- (1)  All soil should be removed.                    (2) Soil should be removed without harming the surface. (3)The surface should be restored to its original state after cleaning process. (4) The cleaning process should be efficient, using minimum equipments , agents , labour and time. (5) The simplest method should be tried first. (6) The least harmful cleaning methods should be used. (7) While cleaning an area, start with cleaner surfaces and then go for cleaning more heavily soiled surfaces. (8) While wet cleaning or polishing the floor, the cleaner should walk backwards. (9) Suction cleaning should be preferred wherever possible. (10) Noise levels should be kept low as far as possible while cleaning. (11) Stains should be removed as soon as they occur. (12) The cleaner should take all safety precautions while cleaning. (13) After cleaning process is over, all equipment should be washed o
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1st semester question paper solved

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Fill in the blanks:- Bronze is an alloy of copper and tin. Chamois leather is used for cleaning glass and silver polishing. Squeegee is used to remove excess water from floors. Sweeping is done before Mopping . Brass is an alloy of copper and zinc. pH denotes the acidity and alkalinity of substances. Saponification is a reaction in which fats/oils reacts with alkali to form soap. Faucet is another term for taps. Baking soda  is used to polish brass. Parquet is a Floor finish. Chemical name of washing soda is Sodium Carbonate . Surfactant is a surface active compounds that impart a good wetting power and suspending power to detergent. A pink oxide of iron used as a fine abrasive for polishing silver is called Jeweler’s Rouge . Aerosol particles dispersed in gas packed under pressure with a device for releasing it as a fine spray. Whirlpool baths are known as Bathtub . Chandelier are decorative and delicate lamps used mainly in lobbies,banquet halls and suit
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Chapter-2 :-Organization Chart Of The Housekeeping Department

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A.)Identifying Housekeeping Responsibilities:- a) Deal with lost and found articles. b) Establish a good working relationship with other departments. c) Ensure training,control,and supervision of all staff attached to the department. d) Ensure that safety and security regulations are made known to all staff of the department. e) Coordinate with the front office department for efficient sale of rooms. f) Establish a welcoming atmosphere and ensure courteous,reliable service from all staff of the department. g) Provide and maintain the floral decorations and maintain the landscaped areas of the hotel. h) Ensure updation of records,forms,and formats for systematic operations and for auditing purposes. i) Keep the general manager or administrator informed of all matters requiring attention. j) Coordinate with the purchase department for the procurement of guest supplies,cleaning agents,equipment,fabrics,carpets,and other items used in the hotel. k) Provide linen in r
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