Housekeeping Notes Sem. 1

Abbreviations of Housekeeping:- OOO- -Out Of Order OOS--Out Of Service  DL--Double Locked SB--Scanty Baggage V--Vacant GRA--Guest Room Attendant GRE--Guest Relation Executive MICE--Meetings, Incentives, Conventions, and Exhibitions CCTV--Closed Circuit Television DND--Do Not Disturb VIP--Very Important Person HK--Housekeeping WC--Water Closet HVAC--Heating, Ventilation and Air Conditioning SOP--Standard Operating Procedure OPL--On Premises Laundry CO or C/O--Check Out/Vacated/Departure Room EA--Early Arrival O or OCC--Occupied V/R--Vacant and Ready O/C--Occupied and Clean O/C--On Change EM--Early Make-Up BUP--Brush Up pH--Potential of Hydrogen EPNS--Electroplated Nickel Silver NC--Not Cleared/Sleeper V/C or CR--Vacant and Cleaned/Vacant and Ready/Checked and Ready room DNCO--Did Not Check Out L--Luggage in UR--Under Repair NL or NB--No Luggage/No Baggage WHB--Wash Basin HWC--Handle With Care FFE--Furniture, Fixtures and Equipment LED--Light Emitting D

Important Terms:- Housekeeping :-             Housekeeping is defined as the provision of a clean, comfortable, safe, and aesthetically appealing environment. Amentiy :-                      A service or item offered to guests or placed in guestrooms for convenience and.                comfort,at no extra cost. Bath linen :-                           Includes bath towels,hand towels,face towels,wash cloths, and fabric bath-mats. Turndown Service :-                          A special service provided by the housekeeping department in which a room attendant enters the guestroom early in the evening to re-stock supplies,tidy the room, and turn down the covers on the bed in preparation for the night. Deep Cleaning :-                 Intensive or specialized cleaning under-taken in guestrooms or public areas,often conducted according to a special schedule or on a special project basis. Departure Room :-                 A room from which the guest has departed, settled the accoun