Chapter-1 :- The Role of Housekeeping in Hospitality Operation

Role of Housekeeping in Guest Satisfaction and Repeat Business:-

THE ROLE OF HOUSEKEEPING IN HOSPITALITY INDUSTRY :-
The aim of all accommodation establishment is to provide their customers with clean,attractive ,comfortable and welcoming surrounding that offer value for money .Both management and guests consider the keeping of the place clean and in a good order a necessity for a hotel ,to command a fair price and get repeat business .The housekeeping department takes pride in keeping the hotel clean and comfortable so as to create a home away from home.

Ø IMPORTANCE OF HOUSEKEEPING :-
Housekeeping may be defined as provision of a clean ,comfortable ,safe and aesthetically appealing environment .A hotel survives on the sale of rooms ,food ,beverages and other minor services such as the laundry ,health club and so on .The sales of rooms constitutes a minimum of 50% of these sales .Thus ,major part of a hotels margin of profit comes from room sales .Guestrooms are the heart of hotel . The housekeeping department not only prepares clean guestrooms on a timely basis for arriving guests ,but also cleans and maintains everything so that property is as fresh and attractive as the day it opened for business .Housekeeping is an ancillary department that contributes in a big way towards the overall reputation of a property .
It is right said that housekeeping is a 24×7 operation .Housekeeping demands the employment of the most effective cleaning material and procedures ,attention to purchasing the most suitable linen and supplies ,maintenance of decorative areas under the housekeeping department’s preview and proper organization and supervision .

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