Housekeeping Notes Sem. 1

Fill in the blanks:- Bronze is an alloy of copper and tin. Chamois leather is used for cleaning glass and silver polishing. Squeegee is used to remove excess water from floors. Sweeping is done before Mopping . Brass is an alloy of copper and zinc. pH denotes the acidity and alkalinity of substances. Saponification is a reaction in which fats/oils reacts with alkali to form soap. Faucet is another term for taps. Baking soda  is used to polish brass. Parquet is a Floor finish. Chemical name of washing soda is Sodium Carbonate . Surfactant is a surface active compounds that impart a good wetting power and suspending power to detergent. A pink oxide of iron used as a fine abrasive for polishing silver is called Jeweler’s Rouge . Aerosol particles dispersed in gas packed under pressure with a device for releasing it as a fine spray. Whirlpool baths are known as Bathtub . Chandelier are decorative and delicate lamps used mainly in lobbies,banquet halls and suit

A.)Identifying Housekeeping Responsibilities:- a) Deal with lost and found articles. b) Establish a good working relationship with other departments. c) Ensure training,control,and supervision of all staff attached to the department. d) Ensure that safety and security regulations are made known to all staff of the department. e) Coordinate with the front office department for efficient sale of rooms. f) Establish a welcoming atmosphere and ensure courteous,reliable service from all staff of the department. g) Provide and maintain the floral decorations and maintain the landscaped areas of the hotel. h) Ensure updation of records,forms,and formats for systematic operations and for auditing purposes. i) Keep the general manager or administrator informed of all matters requiring attention. j) Coordinate with the purchase department for the procurement of guest supplies,cleaning agents,equipment,fabrics,carpets,and other items used in the hotel. k) Provide linen in r

Role of Housekeeping in Guest Satisfaction and Repeat Business:- THE ROLE OF HOUSEKEEPING IN HOSPITALITY INDUSTRY :- The aim of all accommodation establishment is to provide their customers with clean,attractive ,comfortable and welcoming surrounding that offer value for money .Both management and guests consider the keeping of the place clean and in a good order a necessity for a hotel ,to command a fair price and get repeat business .The housekeeping department takes pride in keeping the hotel clean and comfortable so as to create a home away from home. Ø IMPORTANCE OF HOUSEKEEPING :- Housekeeping may be defined as provision of a clean ,comfortable ,safe and aesthetically appealing environment .A hotel survives on the sale of rooms ,food ,beverages and other minor services such as the laundry ,health club and so on .The sales of rooms constitutes a minimum of 50% of these sales .Thus ,major part of a hotels margin of profit comes from room sales .Guestrooms are the heart of hotel

Important terms of 1st Sem question paper:- Guest Amenities:- All the luxury items that a hotel gives away to guests at no extra cost. Horticulture:- The art or practice of garden cultivation and management. Dutch wife:- Another term for the sewing kit provided as a guest amenity. Shoe mitt:- It generally absorbs and clean the dust and further,gives a natural polish to the shoes. Tarnish:- Tarnish is the substance which forms on the surface of some metals and which stains them or causes them to lose their brightness. Scrim :- It has high absorbency and lint free nature, is often used instead of chamois leather for cleaning windows and mirrors. Surfactant :- Surface-active compounds that impart a good wetting power, emulsifying power, and suspending power to detergents. Silver Pit:- These are small pits that form on the surface of the article. Silver, especially cutlery, gets 'pitted' when left in contact with salt for too long. Parlour :- A room set aside for