Housekeeping Notes Sem. 1

Role of Housekeeping in Guest Satisfaction and Repeat Business:- THE ROLE OF HOUSEKEEPING IN HOSPITALITY INDUSTRY :- The aim of all accommodation establishment is to provide their customers with clean,attractive ,comfortable and welcoming surrounding that offer value for money .Both management and guests consider the keeping of the place clean and in a good order a necessity for a hotel ,to command a fair price and get repeat business .The housekeeping department takes pride in keeping the hotel clean and comfortable so as to create a home away from home. Ø IMPORTANCE OF HOUSEKEEPING :- Housekeeping may be defined as provision of a clean ,comfortable ,safe and aesthetically appealing environment .A hotel survives on the sale of rooms ,food ,beverages and other minor services such as the laundry ,health club and so on .The sales of rooms constitutes a minimum of 50% of these sales .Thus ,major part of a hotels margin of profit comes from room sales .Guestrooms are the heart of h...

Important terms of 1st Sem question paper:- Guest Amenities:- All the luxury items that a hotel gives away to guests at no extra cost. Horticulture:- The art or practice of garden cultivation and management. Dutch wife:- Another term for the sewing kit provided as a guest amenity. Shoe mitt:- It generally absorbs and clean the dust and further,gives a natural polish to the shoes. Tarnish:- Tarnish is the substance which forms on the surface of some metals and which stains them or causes them to lose their brightness. Scrim :- It has high absorbency and lint free nature, is often used instead of chamois leather for cleaning windows and mirrors. Surfactant :- Surface-active compounds that impart a good wetting power, emulsifying power, and suspending power to detergents. Silver Pit:- These are small pits that form on the surface of the article. Silver, especially cutlery, gets 'pitted' when left in contact with salt for too long. Parlour :- A room set aside for ...

Abbreviations of Housekeeping:- OOO- -Out Of Order OOS--Out Of Service  DL--Double Locked SB--Scanty Baggage V--Vacant GRA--Guest Room Attendant GRE--Guest Relation Executive MICE--Meetings, Incentives, Conventions, and Exhibitions CCTV--Closed Circuit Television DND--Do Not Disturb VIP--Very Important Person HK--Housekeeping WC--Water Closet HVAC--Heating, Ventilation and Air Conditioning SOP--Standard Operating Procedure OPL--On Premises Laundry CO or C/O--Check Out/Vacated/Departure Room EA--Early Arrival O or OCC--Occupied V/R--Vacant and Ready O/C--Occupied and Clean O/C--On Change EM--Early Make-Up BUP--Brush Up pH--Potential of Hydrogen EPNS--Electroplated Nickel Silver NC--Not Cleared/Sleeper V/C or CR--Vacant and Cleaned/Vacant and Ready/Checked and Ready room DNCO--Did Not Check Out L--Luggage in UR--Under Repair NL or NB--No Luggage/No Baggage WHB--Wash Basin HWC--Handle With Care FFE--Furniture, Fixtures and Equipment LED--Light Emitti...

Important Terms:- Housekeeping :-             Housekeeping is defined as the provision of a clean, comfortable, safe, and aesthetically appealing environment. Amentiy :-                      A service or item offered to guests or placed in guestrooms for convenience and.                comfort,at no extra cost. Bath linen :-                           Includes bath towels,hand towels,face towels,wash cloths, and fabric bath-mats. Turndown Service :-                          A special service pr...